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7-S Model action oriented aqi ax asked to provide Average Return Barnard behavioral factors business performance business strategy business success collect data Culture Theories define develop environment external variables five companies goal Hayes and Clark important industry intervening variables introduce new products inventory Investment keep things simple large number leadership Maister management literature managing operations measuring instruments number of different operations function operations management field operations performance operations policies operations principles operations success operations variables organization success organizational assessment organizational variables Peters and Waterman Pfeffer and Salancik Phase plant or facility principles for managing PROCESS TECHNOLOGY professional service firms quality assurance refining the principles relationship between operations Return on Equity Return on Sales sample Search of Excellence set of principles successful operations techniques test these principles types u*a ap University of Minnesota ux paqaxiqnd S86I variable relationships Ven and Ferry Waterman 17