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achieved Administration APPENDIX III APPENDIX audit automated base period Bill Payment centers we visited centers with low checks CODE SHEET common functions common Government functions departments and agencies developed disincentives documents per staff-hour Effective hours efficient centers employees Environmental Protection Agency factor Federal payment centers Financial Management Improvement formance improve productivity incentives increased Internal Revenue Service invoice Joint Financial Management lost discounts low productivity Management Improvement Program measure productivity measurement system methods improvement National Finance Center Office of Personnel one-time order operations output paying bills payment center managers payment documents payment process Personnel Management potential processes and procedures processing rates productiv productivity improvement productivity measurement productivity of payment productivity rates purchase order receiving activities receiving reports savings Social Security Administration staff standard statistical sampling supervisors survey data survey period task tivity U.S. Army vendor Veterans Administration voucher examiner workload