Global outsourcing strategies: an international reference on effective outsourcing relationships
One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. The Handbook of Outsourcing is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing project, or for revisiting existing operations. The Handbook explores some of the new areas for outsourcing, after traditional targets such as IT and finance. There are also chapters on how to increase satisfaction and success levels for clients and providers; how insourcing is returning as a strategy; the role of knowledge management in outsourcing; how to develop those key staff retained in an outsourced operation and what outsourcing looks like from the employee's perspective; the long term impact of outsourcing, including the effects of technology and the impact on wage levels; the legal aspects of outsourcing, risk management and mitigation. The Handbook includes a series of developed case studies showing successes as well as failures and drawing the learning lessons out for the reader to apply in their own situation.
74 pages matching labour in this book
Results 1-3 of 74
What people are saying - Write a review
We haven't found any reviews in the usual places.
Turning Lead Into Gold: The Demystification of Outsourcing
No preview available - 2000
THE NATURE OF OUTSOURCING AND
Theoretical Perspectives and Empirical Evidence
Drivers and Future Developments
11 other sections not shown
analysis application service providers asset specificity behaviour Capgemini capital cent chapter client competencies competitive complexity contractor countries e-business econometric effects efficiency empirical employees employment estimation ethical example external supplier factors flexibility function Gilley global Heshmati impact of outsourcing important improve in-house increase industry information asymmetry information technology innovation output insourcing investment Kakabadse Kinleith labour maintenance manufacturing NASSCOM negotiate offshore offshore outsourcing orderly service organizational organizations outsourcing activities outsourcing agreements outsourcing announcements outsourcing companies outsourcing contracts outsourcing decision outsourcing firm outsourcing relationship parties partnership mentality performance potential productivity growth public-sector Rasheed reduce responsibility restructuring returns to scale Review risk SCGH sector service provider skills SMEs sourcing strategy structure studies supply chain theory Tobit model trade unions transaction cost economics transaction costs transfer variables wages workers