Global Outsourcing Strategies: An International Reference on Effective Outsourcing Relationships
Peter Barrar, Roxane Gervais
Gower, 2006 - Business & Economics - 322 pages
One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. "Global Outsourcing Strategies" is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects, or for revisiting existing operations. The 22 chapters explore some of the new areas for outsourcing, after traditional targets such as IT and finance. Information is provided on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships, as well as case studies from both the public and private sector on the practical side of outsourcing. This is a must-have guide for any organization approaching outsourcing as a global (or local) strategy and for those organizations now reviewing or developing their outsourcing partnerships.
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THE NATURE OF OUTSOURCING AND
Theoretical Perspectives and Empirical Evidence
Drivers and Future Developments
11 other sections not shown
analysis application service providers asset specificity behaviour Capgemini capital cent chapter client competencies competitive complexity contractor countries e-business econometric effects efficiency empirical employees employment estimation ethical example external supplier factors flexibility function Gilley global Heshmati impact of outsourcing important improve in-house increase industry information asymmetry information technology innovation output insourcing investment Kakabadse Kinleith labour maintenance manufacturing NASSCOM negotiate offshore offshore outsourcing orderly service organizational organizations outsourcing activities outsourcing agreements outsourcing announcements outsourcing companies outsourcing contracts outsourcing decision outsourcing firm outsourcing relationship parties partnership mentality performance potential productivity growth public-sector Rasheed reduce responsibility restructuring returns to scale Review risk SCGH sector service provider skills SMEs sourcing strategy structure studies supply chain theory Tobit model trade unions transaction cost economics transaction costs transfer variables wages workers