Effective Communication Skills: The Foundations for Change (Google eBook)

Front Cover
Xlibris Corporation, May 21, 2008 - Language Arts & Disciplines - 178 pages
2 Reviews
Weather we are dealing with a disagreeable person, spouse, child, team member or difficult client or simply saying “NO” we attempt or avoid difficult conversations every day. Learn a strategic and purposeful way to communicate with others that will influence your relationships forever. Our interest is in helping you learn to connect and disconnect more effectively and collaboratively. How much are potential difficult situations costing you in time, energy, stress and profit? How important is resolving those difficult situations to your career and to your important relationships as a leader? Each chapter in this workbook is designed to layout a step by step process in learning and applying basic assertive communication skills. You’ll gain practical tools for analyzing situations and you will practice and be coached through out the eight chapters in this workbook. Learn how to: • Establish immediate rapport • Initiate change • Facilitate change • Reduce stress • Rebuild trust • Diagnose and resolve internal conflict • Deal with conflict effectively and efficiently • Handle difficult situations • Build a collaboration model • Reduce misunderstandings and miscommunications
  

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Contents

Acknowledgements
9
Chapter 1
19
Selftalk
28
Selftalk and Observation
34
The Brain
38
Putting It All Together
47
Group Dynamics
53
Building Rapport Group Exercise
60
Nine Types of Destructive Selftalk
100
More on Emotions
106
Chapter 6
115
Label the Label
121
Observation to Inference
129
Why Active Listening?
135
Choose to Lead or Follow to Talk or Listen
141
Chapter 8
147

Aggressive
66
Making Changes
73
Summary
79
Addiction to Experience
82
Adaptability Patterns
88
Addiction to Experience Continuum
94
Summary
155
Assertive Body Language Handout
161
Support Group Covenant
167
About the Author John Nielsen
173
Copyright

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About the author (2008)

John Nielsen is the founder and director of the Communication Skills Training and Development Center in Hayward, Ca. He is a licensed experienced mediator and coach as well as being an ordained pastor at Community of Grace Church also located in Hayward, CA. John is a recovered alcoholic and drug addict and he has been drug and alcohol free for twenty years. Before John's recovery and spiritual journey, which started in 1987, he was a successful businessman having built a multi million dollar business which he sold in 1984 (Through John's life experience he has touched thousands of lives with the hope of grace and restoration). For over 25 years John has been equipping business owners, teams and leaders in the art of communication, collaboration and conflict resolution.

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