Risk Issues and Crisis Management in Public Relations: A Casebook of Best Practice

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Kogan Page Publishers, 2008 - Business & Economics - 245 pages
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The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management.This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.
  

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Contents

Introduction
1
Part 1 Risk Issues Management
5
1 Outsidein thinking
7
2 Issues management defined
39
3 Planning an issues management programme an issues management model
49
the new moral code for doing business
73
5 An issue ignored is a crisis ensured
95
6 Implementing an issues management programme
123
7 So it hits the fan now what?
139
8 Perception is the reality
173
9 The media in crisis situations
182
10 The legal perspective
199
11 Planning for the unexpected
205
12 Crisis communications management
218
References
233
Index
236

Part 2 Crisis Management
137

Common terms and phrases

About the author (2008)

Michael Regester and Judy Larkin draw on 30 years' experience advising corporations on what to do in anticipation of potential risk issues and how to cope in crisis situations. They are the founders of London-based reputation management consultancy, Regester Larkin.

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