People Skills (Google eBook)
Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.
A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....
People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.
People Skills will show you:
· How to get your needs met using simple assertion techniques
· How body language often speaks louder than words
· How to use silence as a valuable communication tool
· How to de-escalate family disputes, lovers' quarrels, and other heated arguments
Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
What people are saying - Write a review
Review: People SkillsUser Review - Albert Cacace - Goodreads
I read this book in the late 80's shortly after it was published and it changed my life. I read it again in 2005 and I've recommended it to several folks over the years. I don't know of anyone who has taken my advice -- but I sure wish some of them did. This book is a must read for everyone. Read full review
Review: People SkillsUser Review - Jeannine - Goodreads
Good basic intro to the subject. Read full review
Be a Problem 21 Avoiding the Others Concerns 23 Roadblock Number Thir
The Importance of Listening 30 Listening Defined 32 Listening Skill Clusters
Reflective Responses Provide aMirror to theSpeaker 50 Paraphrasing 51
Style and Structure in Listening 63 Six Peculiarities of Human Communication
Reflect the Feelings Back to the Sender 87 A Clear But Confusing
Surprise Attack 159 The Human Tendency to Be Defensive 160 The Upward
Natural and Logical Consequences 191 Stop the Action Accept
Conflict Is Unavoidable 206 Conflict Is Disruptive andlor Destructive 206
Focus on the Emotions First 217 The Conflict Resolution Method 218
Seeking an Elegant Solution Through Collaborative Problem Solving 238
In Communication Skills Alone Are Insufficient 259 Genuineness 259 Non