New Directions in Human Resource Management (Google eBook)
Linda L. Neider, Chester Schriesheim
IAP, Jan 1, 2003 - Business & Economics - 170 pages
This work looks at new directions in human resource management. It covers such topics as: customer feedback as a critical performance dimension; accountability in human resources management; ergonomic training and organizational stress; and more.
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360-degree feedback Academy of Management analysis applicant quality Applied Psychology assessments behavioral alignment citizenship behaviors commitment-oriented compensation correlation costs customer perceptions decisions effectiveness dimension emotional labor employees environment ergonomic training factors feedback felt accountability Ferris Fitz-Enz Florida State University formula complexity future research gainsharing group incentive effectiveness group incentive plans hires HRMS Human Resource Management Hypothesis individual interaction job acceptance job involvement job satisfaction job tension Journal of Applied Journal of Management Kacmar LMX relationships mance measures ment Negative Affectivity nomic offers Organizational Behavior organizational citizenship behaviors organizational climate organizational culture organizational politics organizations OSHA outcome alignment Parasuraman participation payout frequency perceptions of politics performance appraisal Perrewe person-environment fit politics perceptions positive pre-hire recruitment evaluation regression role sample scale scores service provider service quality SERVQUAL social status maintenance stressors Structural equation modeling suggested supervisor theory tion tional Training Satisfaction variables workers workplace Zeithaml