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administration advanced information technology advanced office systems best predictor computer system features Croup I Mean Croup III Croup IV Mean data-oriented professionals Data-oriented professionals IV effects of computer equipment performance factor analysis factor loading four dimensions four summary dimensions group perform implementation of advanced implementing information systems Improvement Research Section information handling interaction Key to Croups Keyboard level of utilization Maintain a database Management groups managers and professionals MEAN SCORES National Science Foundation National Science Foundation's occupational categories office environment office settings organization's orientation organizational characteristics orientation toward change outcomes overall friendliness Percent Croup Percent Percent predictors of overall previous job Productivity Improvement Research programming quality of maintenance Quality of printout Rand Corporation ratings respondents Science Foundation's Productivity statistical computation support groups Support staff system characteristics systematic clusters Table Text-oriented professionals Text-oriented professionals III underlie user satisfaction user manuals UTILIZATION AND SATISFACTION White collar workers write original material