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What makes a good negotiator?
Power and leverage
8 other sections not shown
able achieve advantage agenda agreement allow analyse appropriate assumptions attending behaviours become begin body language break deadlocks call a caucus chairperson clarify communication competitive concessions conflict contribute credibility cues deadline deal decision defensive develop discussion effective listening Effective negotiators emotional argument empathy ensure example expectations expertise eye contact facial expressions facts feedback feel focus formal give goal group dynamics group members hypothetical questions important indicate individual interaction irritating issues lateral thinking leverage listening logic major means meeting mercury contamination negotiating team non-verbal objectives open-ended question opponent opponent's opposition order of precedence organisation outcome overall party person phase positive feedback prepared problem recognise Remember response self-concept silence situation skills Sly foxes solution solve someone specific stages in group strategy successful negotiator summarise tactics talk task team members technique telephone negotiation things understand usually whiteboard