books.google.com - Many technical professionals are tossed into their new position of managing an IT department without enough training or experience — let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about...http://books.google.com/books/about/IT_Manager_s_Handbook.html?id=OeQD_QPOYY4C&utm_source=gb-gplus-shareIT Manager's Handbook
