Exit, voice, and loyalty: responses to decline in firms, organizations, and states

Front Cover
Harvard University Press, 1970 - Business & Economics - 162 pages
21 Reviews

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."

The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role.

The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, "having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little."

From inside the book

What people are saying - Write a review

User ratings

5 stars
6
4 stars
7
3 stars
7
2 stars
1
1 star
0

Review: Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States

User Review  - Etanouye - Goodreads

Didn't read all the appendices. Read full review

Review: Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States

User Review  - Rolin Bissell - Goodreads

Although mercifully short and jargon free, this still felt like a turgid and belabored treatment of an insight that probably seemed a lot fresher when Hirschman first made it over 40 years ago. In E,V ... Read full review

Contents

Introduction and Doctrinal Background
1
Exit and voice as impersonations
15
Exit
21
Copyright

11 other sections not shown

Common terms and phrases

References to this book

All Book Search results »

About the author (1970)

Albert O. Hirschman is Professor Emeritus of Social Science at the Institute for Advanced Study, Princeton. His many publications include "Exit, Voice, and Loyalty, The Passions and the Interests, " and "A Propensity to Self-Subversion.

Bibliographic information