Measuring and managing performance in organizations

Front Cover
Dorset House Publishing, 1996 - Business & Economics - 216 pages
8 Reviews
Here's an essential reference for all managers facing the multitude of issues involved in any measurement program. Developed from an award-winning doctoral thesis at Carnegie Mellon University, this is a lucid, captivating analysis of organizational performance measurement.

Author Robert D. Austin emphasizes the behavioral aspects of measurement situations. The focus is on people and how they react when they are part of organizational systems that are being measured.

Interviews enrich the text, conducted with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.

A practical model for analyzing measurement projects solidifies the text -- don't start without it!

From the Foreword
". . . admirable . . . We believe this is a book that needs to be on the desk of just about anyone who manages anything." -- Tom DeMarco and Timothy Lister

From the Preface
"Some books on measurement so strongly advocate its use that they look almost exclusively at success stories. They profess to tell you how to get it right but they supply little or no detail about the consequences or likelihood of getting it wrong. Partly this is because stories of management failures are harder to find than accounts of successes, for obvious reasons: People like to claim credit for successes and forget failures. But you can learn a lot from failure. So I've worked to find examples of failure and devoted a significant portion of this book to examining the examples in search of a common pattern. . . . Understanding the pattern of failure can help us avoid it." -- RDA

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Review: Measuring and Managing Performance in Organizations

User Review  - Torbjörn - Goodreads

This is a must read for anyone involved with, pondering or subject to measurement. That should include essentially everyone. Robert Austin brilliantly covers a hard topic in a nuanced way, dispensing ... Read full review

Review: Measuring and Managing Performance in Organizations

User Review  - Flavius - Goodreads

This book is not an easy read. It has an academic tone so I had to stop a few times and reread the last sentence to get it right. It also doesn't offer a lot of practical advice. But that was not the ... Read full review

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Contents

An Introduction to Measurement Issues
1
A Closer Look at Measurement Dysfunction
10
The Intended Uses of Measurement in Organizations
21
Copyright

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Eric Nehrlich, Unrepentant Generalist || Measuring and Managing ...
Measuring and Managing Performance in Organizations, by Robert D. Austin Posted: July 13, 2007 at 8:23 am in joelbooks, management ~ Permalink ~ trackback ...
www.nehrlich.com/ blog/ 2007/ 07/ 13/ measuring-and-managing-performance-in-organizations-by-robert-d-austin/

Measuring and Managing Performance in Organizations
Order Today! • (800) 342-6657 • (212) 620-4053 • fax (212) 727-1044. Phone, fax, or mail with credit card information, check, or money order. VISA MC AMEX ...
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Foreword to Measuring and Managing Performance in Organizations
The following Foreword by Tom demarco and Timothy Lister from Measuring and Managing Performance in Organizations by Robert D. Austin [ISBN:0-932633-36-6] ...
www.systemsguild.com/ GuildSite/ DandL/ AustinForeword.html

ingentaconnect Measuring and managing performance in organizations ...
Measuring and managing performance in organizations - by Robert D. Austin. New York: Dorset House Publishing, 1996. 216p. $24.95. ISBN 0-932633-36-6. ...
www.ingentaconnect.com/ content/ els/ 00991333/ 1997/ 00000023/ 00000001/ art90085;jsessionid=2hd9fqvhkcr43.alexandra?forma...

Measuring and managing performance in organizations [worldcat.org]
Measuring and managing performance in organizations. By: Robert D Austin. Type: English : Book : Non-fiction. Publisher: New York : Dorset House Pub., ...
worldcat.org/ isbn/ 0932633366

Emerald fulltext Article : Measuring and managing intangible value ...
References. Austin, rd (1996), Measuring and Managing Performance in Organizations, Dorset House Publishing, New York, NY, . [Manual Request] [Infotrieve] ...
www.emeraldinsight.com/ Insight/ ViewContentServlet?Filename=Published/ EmeraldFullTextArticle/ Articles/ 3300080302.html

6th Sense Analytics » Blog » Performance Metrics: Something to be ...
Austin is the author of the book Measuring and Managing Performance in Organizations. He is often referenced by those who are making this same argument ...
www.6thsenseanalytics.com/ blog/ posts/ 736

An Adaptive Performance Management System
Cutter Consortium. Agile Project Management. Executive Summary. Vol. 7, No. 6. Results of a recent businessweek–. Boston Consulting Group survey ...
www.infoq.com/ resource/ articles/ Adaptive-Performance-Management/ en/ resources/ apms0606.pdf

Robert D. Austin
Robert D. Austin, Measuring and Managing Performance in Organizations ... http://blogs.msdn.com/sam/attachment/613383.ashx ...
unjobs.org/ authors/ robert-d.-austin

FIVE CRITICAL QUESTIONS IN PROCESS IMPROVEMENT
In "Measuring and Managing Performance in Organizations," Austin said, there are two main uses of measurements. Each has a set of problems associated with ...
www.chips.navy.mil/ archives/ 02_spring/ index2_files/ five_critical_questions_in_proce1.htm

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