Measuring and Managing Performance in Organizations

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Dorset House Publishing, Jan 1, 1996 - Business & Economics - 216 pages
7 Reviews
Understand the Sometimes Negative Effects of Performance Measurement Systems Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book's foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, "We believe this is a book that needs to be on the desk of just about anyone who manages anything." Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author's findings are bolstered by interviews with eight recognized experts in the use of measurement to manage software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E.O. Tilford, Sr., of Fissure; plus the anonymous Expert X.

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Review: Measuring and Managing Performance in Organizations

User Review  - Luis Gonçalves - Goodreads

Really great material. Great research. Great book. I give it three because its written in a such boring way that I could not give a better rating Read full review

Review: Measuring and Managing Performance in Organizations

User Review  - Flavius - Goodreads

This book is not an easy read. It has an academic tone so I had to stop a few times and reread the last sentence to get it right. It also doesn't offer a lot of practical advice. But that was not the ... Read full review


An Introduction to Measurement Issues
A Closer Look at Measurement Dysfunction
The Intended Uses of Measurement in Organizations

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