Curing health care: new strategies for quality improvement : a report on the National Demonstration Project on Quality Improvement in Health Care

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Jossey-Bass, Nov 2, 1990 - Medical - 287 pages
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Applying Quality-Assurance Methods

A Report on the National Demonstration Project on Quality Improvement in Health Care

This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.
--Healthcare Financial Management

Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.

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Contents

Symptoms of Stress in the Health Care System
1
Applying Quality Management to Health Care
18
Foundations of Quality Management
29
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About the author (1990)

DONALD M. BERWICK is professor of Law and Public Health and professor of Medicine at Harvard School of Public Health and Harvard Medical School. He is the author of Just Doctoring: Medical Ethics in the Liberal State (1991).

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