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action adverb Benjamin Fairless boss business and industry Business Letters business writing businessmen cent Chicago communication company's cooperation creative thinking develop dictation discussion employees engineer error executives eyes facts feel foremen friendly Further Reading give Grosset & Dunlap Harper & Brothers Harper's Magazine hear Helen Keller human ideas important improve Johnson & Johnson keep kind listening logical look McGraw-Hill Book Company meaning meeting memo mind munication never noun observation Opinion Research Corporation opinions oral organization Parliamentary Procedure person ployees problems questions reader Rudolf Flesch secretary sentence skill solve someone Sondel sound speak speech steno suggestions supervisor talk techniques telephone tell there's things tion top management U.S. Government Printing understand union steward verb voice What's words workers York