Working Knowledge: How Organizations Manage what They Know

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Harvard Business School Press, 2000 - Business & Economics - 199 pages
15 Reviews
The definitive overview of knowledge management, now available in paperback

This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as theonlysustainable source of competitive advantage going forward.

Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

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Review: Working Knowledge: How Organizations Manage What They Know

User Review  - Bridget - Goodreads

Good primer on Knowledge Management (although dated) Read full review

Review: Working Knowledge: How Organizations Manage What They Know

User Review  - Yared - Goodreads

Since in the postgraduate program I was Immersed time ago was one of the recommended books about the topic of knowledge management, I went to the library and I borrow it. No regrets, this book worths the time I invested in reading it. Read full review

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About the author (2000)

Thomas H. Davenport is the President's Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

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