A failure of job enrichment: the case of the change that wasnt̓
Dept. of Administrative Sciences, Yale University, 1975 - Business & Economics - 54 pages
A job enrichment project undertaken by the management of a stock transfer department of a large bank is evaluated. The project involved creation of semi-autonomous work groups, intended to function as 'miniature stock transfer departments' within the larger department. Quantitative and qualitative data on the effects of the change are reported.
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Absenteeism additional modules affective reactions assigned attitudes and behavior Autonomy bank carried change October change process change project co—workers contingency plans coordinator correction clerks data collection data processing system deal degree dependent measures Design of jobs detail elsewhere Hackman developed Employee Attitudes employees in Module employees prior evaluation executive vice—president external consultant FAILURE OF JOB focal jobs Hackman & Oldham Hackman Yale University Herzberg impact implementation individual installed Internal Work Motivation job enrichment project Legal clerk management team miniature stock transfer module members Module One employees Module Two employees Motivating Potential Score motivator—hygiene theory organizational change organizational development perform effectively possible problems post—change pre—change Questionnaire data redesign activities redesign project reported responsible Richard Hackman Yale scheduled Skill Variety socio—technical systems statistically significant stock transfer department stock transfer experiment Stock Transfer Jobs stock transfer project substantial supervision supervisor Supervisory Ratings Table Task Identity task significance Tavistock workload