Computer-supported decision making: meeting the decision demands of modern organizations
There is a tide of competitiveness rising across the sea of business. The issues being faced by the business commanders of today are rapidly becoming more complex. Veritable waves of information are crashing down on organizational decision makers. While the environment is becoming more complex, it is getting tougher to discern the relevant information from among the flood of available data. The demand for accurate, rapid decision making is impelling today's decision makers to wonder about the existence of some sort of job-preserving assistance. These decision makers are often awash in political controversy as well as technical, economic, social, and legal considerations. Relief from this sea of troubles may come from a behaviorally-responsive decision support system (DSS) in the form of computer assistance that considers the decision maker's cognitive and emotional needs. This book describes a DSS that will meet the needs of modern organization decision makers.
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What Is Wrong With Human Decision Making?
Creating a Personal Computer System to Help Make Decisions
Behavioral Characteristics of Decision Making
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abductive reasoning action alternative responses analysis approach appropriate architecture argument assist attributes basic behavioral better product biases business process reengineering capabilities changes clicking client client/server cognitive cognitive ergonomics Comparison Rules complex computer system database management system decision process decision support system decision-making defined described desired developed diagnosis display Doessel DSSs errors evaluation expert system facts following message formal functions gathering human human-computer interface HyperCard HyperTalk identify implementation improved increasing initial issue definition input interface issue definition process issue detection issue resolution knowledge Latest Issue Definition methods needs objective OK button OK Cancel options organization organizational decision makers outcome perform personal computer Peter Hernon potential prescriptive model problem prototype radio button rank-order Resolution Process resolve the issue selected servers set of requirements shown in Figure situation assessment skunk solution specific Structured Processes style surge protector thinkers understanding user requirements user's validation widgets