An Action Plan for Outcomes Assessment in Your Library, Part 9 (Google eBook)

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American Library Association, 2002 - Business & Economics - 191 pages
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Walking you through the process of assessing if and how well library users and students are learning from your library's resources, two expert academic library experts team up to provide data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. Armed with hands-on tools and real-life examples, you will be inspired to get a handle on how successful your services are in the context of what your students and users need and want. Included are policies of major accrediting bodies for higher education, guidelines developed by the Association for Research and College Libraries, and a chapter that applies academic library outcomes assessment to public libraries.
  

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Contents

A New Day Is Here
1
Terminology
2
Regional Accrediting Agencies and Assessment Requirements
4
Regional Accrediting Agencys Standards Applied to Academic Libraries
11
Assessment Plans Reports and Guides in Institutions of Higher Education
18
Assessment Plans and Reports
21
Academic Libraries and University Assessment Planning
24
Developing an Assessment Plan for Measuring Student Learning Outcomes
29
Presentation of Findings and Use of the Data Collected
99
Evidence Demonstrating the Achievement of Outcomes
101
OftenUsed Measures but Not Outcomes
102
Higher Order and Lower Order Outcomes
103
Data Collection
104
Illustrations of the Choice of Methods
111
Preparing to Use the Data Collected
115
Service Quality and Satisfaction
119

Identifying the Processes and Components of an Assessment Plan for Student Learning Outcomes
33
Creating the First Student Learning Outcomes Assessment Plan for the Sawyer Library
35
Creating the First Faculty Support Outcomes Assessment Plan for the Sawyer Library
38
Information Literacy Assessment Efforts of Some Academic Libraries
43
Some Libraries Accepting the Call for Assessment
44
Examples of Assessment Plans for University Libraries
48
Moving Public Libraries toward Outcomes Assessment
56
Performance Measures and Standards
58
What Will Be Different for the User?
60
Outcomes as a Type of Assessment
64
Outcomes Defined
66
Not Limiting Outcomes to Students
68
Measures
69
Phrasing Outcomes
71
Distinguishing between Objectives and Outcomes
72
Some Ways to Explore Outcomes
73
Public Library Outcomes
74
Best Practices
77
The Research Process
80
Reflective Inquiry
81
Procedures
86
Data Collection Analysis and Interpretation
98
Service Quality
121
Satisfaction
128
Making a Commitment to Accountability and Learning Outcomes Assessment
133
Learning Assessment an Imperfect Science
135
The Need to Clarify Terminology
136
Setting Priorities
137
Public Libraries and Assessment
138
A Challenge
139
Southern Association of Colleges and Schools 1998 Criteria for Accreditation Section V Educational Support Services
141
Mildred F Sawyer Library Student Learning Outcomes Assessment Plan for Information Literacy
143
Mildred F Sawyer Library Faculty Support Outcomes Assessment Plan
147
Information Literacy
149
19992000 Freshmen PrePosttest from the Daniel Library The Citadel
151
20002001 Freshmen PrePosttest from the Daniel Library The Citadel
153
History 203 Student Research Survey from the Daniel Library The Citadel
155
Information Literacy Standards Performance Indicators and Outcomes
157
Example of Research Components
161
Enhancing Skills through Technology A Project for Advanced Accounting Students
170
SOME RECOMMENDED RESOURCES
183
INDEX
189
Copyright

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About the author (2002)

ROBERT E. DUGAN is Library Director, Mildred F. Sawyer Library, Suffolk University, Boston.

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