Office automation: a user-driven method
The advent of integrated office systems. The problem: technology-driven systems. Conceptual approaches to electronic office systems. Understanding the office and organization. Office efficiency, effectiveness, and productivity. User-driven design. Assessing the organization: research design. Assessing the organization: measurement. Assessing the organization: System design. Assessing the organization: Cost-benefit analysis. Getting going. From pilot to operational system. User-driven design, work, and society.
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The Advent of Integrated Office
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action research activities administrative applications approach areas assessment Bell-Northern Research benefits client concept cost-benefit analysis costs data bases data processing decision support systems Douglas Englebart effectiveness efficiency employees enable evaluation example experiments Figure framework functions hardware identified impact important improve increase input integrated office system interactive interactive statistics interface internal validity investigation involved job design knowledge workers measurement instruments ment methodology objectives office automation office system design office system implementation office system research office workers ongoing operational system organization Organizational Communication organizational scan output overall performance pilot group pilot systems analysis posttest problem programs questionnaire relationship responsibilities result sociotechnical systems sociotechnical systems theory specific strategy structured techniques telephone tion tional traditional user acceptance user environment User-Driven Design validity variables various vendors videotex word-processing zational