100 Ideas: For Better Patient Relations in Registration, Billing, and Collections
Aspen Publishers, 1997 - Medical - 43 pages
Patient relations is taking on greater and greater importance as health care providers compete for business, particularly managed care contracts. This special report presents 100 easy-to-implement ideas for improving patient relations in the registration, billing and collections functions of hospitals and clinics.
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admitting department answer avoid balance billers billing office brochure business office cash charge errors Chrapla co-payment collection agency collection calls Collection Department collection letters collector courteous credenza credit card credit history customer service strategy customer service unit Donna Jones emergency room employees example Exhibit 2-1 facility's Hallowell health care facility hospital hospital's important improve patient relations insurance company internist irate patients keep legal guardian Let patients letter bill listen look manager MasterCard medical bill nursing pager patient account patient calls patient complaints patient confidentiality patient information PATIENT SURVEYS payment in full payment plan percent person phone calls physician policies and procedures Postcards preregistration PulseCard receive referral registrars registration policy registration staff responsible self-pay situation staff members sure telephone number tell patients tips treated upset voice wait Willingness of staff Winter Park Wisconsin