Communication Failure in Dialogue and Discourse: Detection and Repair Processes
Ronan G. Reilly
North-Holland, 1987 - Computers - 404 pages
This study of communication failure in person/machine and interpersonal dialogue focuses on the processes involved in the detection and repair of failures. Contributions are from cognitive scientists, linguists, and experts from the areas of artificial intelligence and ergonomics/human factors. An attempt is made to provide an integrating framework within which to view the disparate strands of the topic. An important integrating theme is the development of natural language interfaces that are robust and that can deal with miscommunication in a human-like way. The core of the papers originate from a symposium in Dublin partially funded by ESPRIT, some from part of the ESPRIT programme, and others were solicited from established researchers in Europe and the United States.
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Types of communication failure in dialogue
INFERENCE AND EXPECTATION FAILURE
The structure of misunderstandings
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action active analysis approach Artificial Intelligence attributes Beranek and Newman Cambridge clause Cognitive communication failure Computational Linguistics conceptual configuration constraints context conversation correct database Descr2 described dialogue discourse discourse analysis domain example Fanshel Figure focus goal Grosz human ill-formed input ill-formedness inferences interaction interpretation involved KL-One knowledge latency lexical failure linguistic listener MAINTUBE mapping Marslen-Wilson maze meaning meta-rule metaphor metonymy Minitab miscommunication misconception misunderstanding MTRANS natural language natural language processing natural language understanding node normal object perspective occur out-moding parser parsing participants particular Persona phrase possible pragmatic predicate presuppositions primitives problem processing query question reference relative clauses relaxation relevant representation response result role rules Schank semantic sentence situation situation semantics speaker speaker's description specific speech act speech comprehension speech event strategies structural-interpretative structure Subpart syntactic target task TUBEBASE understanding utterance word recognition