Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations (Google eBook)

Julie B. Olson-Buchanan, Wendy R. Boswell

John Wiley & Sons, Mar 30, 2009 - Business & Economics - 224 pages

Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book:

• Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures.
• Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labor relations and labor economics.
• Enables you to identify best practices for resolving mistreatment occurrences, for creating a civil workforce, and preventing recursive mistreatment.

Contents

• Prevention and Resolution for Managers and Organizations Chapter 1 Introduction: 1
• Prevention and Resolution for Managers and Organizations Chapter 2 Concluding Mistreatment: 11
• Prevention and Resolution for Managers and Organizations Chapter 3 Workplace Scanning for Potential Nascent and Existent Mistreatment Issues: 33
• Prevention and Resolution for Managers and Organizations Chapter 4 Preventing Mistreatment through Workplace Practices: 45
• Prevention and Resolution for Managers and Organizations Chapter 5 Getting Started on Designing Effective Dispute Resolution Systems: 79
• Prevention and Resolution for Managers and Organizations Chapter 6 Dispute Resolution System Options: 89
• Prevention and Resolution for Managers and Organizations Chapter 7 Contemporary Best Practices StateoftheArt Dispute Resolution Systems: 123
• Prevention and Resolution for Managers and Organizations Chapter 8 Evaluating Modifying and Learning from Dispute Resolution Systems: 137
• Prevention and Resolution for Managers and Organizations Chapter 9 Repairing or Addressing the Disputants Relationship: 155
• Prevention and Resolution for Managers and Organizations Chapter 10 Mistreatment Prevention and Resolution The Big Picture: 173
• Prevention and Resolution for Managers and Organizations Notes: 179
• Prevention and Resolution for Managers and Organizations Further Reading and References: 183
• Prevention and Resolution for Managers and Organizations Author Index: 193
• Prevention and Resolution for Managers and Organizations Subject Index: 196

About the author

Julie B. Olson-Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson-Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations.

Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

Bibliographic information

• Title: Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations; Volume 21 of TMEZ - Talent Management Essentials
• Authors: Julie B. Olson-Buchanan, Wendy R. Boswell
• Publisher: John Wiley & Sons, 2009
• ISBN: 1444310801, 9781444310801
• Length: 224 pages
• Subjects: Business & Economics / Workplace Culture