Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Google eBook)

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McGraw Hill Professional, Aug 16, 2007 - Business & Economics - 224 pages
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Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

  

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Contents

Perfect Phrases for Communicating with Difficult Coworkers
11
Perfect Phrases for Communicating with Difficult Bosses
43
Perfect Phrases for Communicating with Difficult Employees
81
Perfect Phrases for Communicating with Difficult Customers
147
Perfect Phrases for Communicating with Difficult Vendors and Employees from Other Departments
183
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Common terms and phrases

About the author (2007)

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

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