User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand |
Contents
iii | 8 |
Surveying AREC Librarians and Library Staff | 32 |
What Are the Gaps Between Expectations | 37 |
6 other sections not shown
Common terms and phrases
academic libraries answer users AREC library behavior of employees busy to respond Circulation Service computer information services confidence in users courteous with users dimensions of service empathy Employees give prompt employees who give employees will instill Employees will never Employees will understand error-free records excellent libraries expectations and perceptions expectations for service faculty members five dimensions give prompt service Give users individual give users personal help users Illinois State University Insist on error-free instill confidence interest at heart interest to solve knowledge to answer Mahasarakham University Modern looking equipment Nitecki operating hours convenient Parasuraman Perform a service quality of service Research Question respond to users responses service right service to users service transactions SERVQUAL statements Show sincere interest solve a user's specific needs tangibles Tell users exactly Thailand user expectations user's best interest user's problem users individual attention users personal attention Users will feel Visually appealing materials Visually appealing physical Zeithaml