Winning with quality: applying quality principles in product development
Addison-Wesley Pub. Co., 1995 - Business & Economics - 300 pages
Winning with Quality takes you beyond theory into the real-life application of quality concepts and process improvement in product development. This book was written by three practicing engineers and managers of product development, each with extensive hands-on experience making quality and process improvement techniques work for product development. The authors not only explain quality principles, methods, and tools, but also show how they can be applied in your own quality program. Dozens of real-life examples of what works and what doesn't - taken from the authors' wealth of experience - underscore the concepts they discuss.
Everyone involved in the product development process - whether the product is hardware, software, or a whole system - will learn about process management techniques, process re-engineering methods, teaming methods and skills, policy deployment tools, problem-solving tools, concurrent engineering processes, and many other topics.
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What This Book Is About and How It Can Help You
Understanding Where You Are and Where
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achieve activities alignment areas assess AT&T Award benchmarking Chapter chart coach competitors concept concurrent engineering Control Chart core team customer needs cycle Deming Prize deploy deployment development process Digraphs discussed documentation employees environment evaluation example fishbone focus focused functional manager functional processes goals identified implement Important Poor individual inputs involved management and improvement measures meeting metrics objectives organization outputs Pareto chart performance printed circuit board problem process and tools process improvement process management team process users product development product realization process quality and process Quality Function Deployment Quality Improvement quality programs quality system re-engineering team requirements reward role root cause root cause analysis run chart self-directed teams share skills specific steps Strategic Quality Ideals sub-processes success suppliers team leader team members team's time-to-market Total Quality Management understand vision