Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics (Google eBook)

Amy Neustein

Springer, Sep 29, 2010 - 370 pages

<p>This volume is comprised of contributions from eminent leaders in the speech industry, and presents a comprehensive and in depth analysis of the progress of speech technology in the topical areas of mobile settings, healthcare and call centers. The material addresses the technical aspects of voice technology within the framework of societal needs, such as the use of speech recognition software to produce up-to-date electronic health records, not withstanding patients making changes to health plans and physicians. Included will be discussion of speech engineering, linguistics, human factors analysis, medical informatics, business and information technology, electronics and communications engineering, all integrated into a cohesive work.</p>

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Contents

• Life ontheGo The Role of Speech Technology in Mobile Applications: 3
• Striking a Healthy Balance Speech Technology in the Mobile Ecosystem: 19
• Why Tap When You Can Talk? Designing Multimodal Interfaces for Mobile Devices that Are Effective Adaptive and S: 31
• Your Word is my Command Google Search by Voice A Case Study: 60
• Well Adjusted Using Robust and Flexible Speech Recognition Capabilities in Cleanto Noisy Mobile Environments: 91
• Its the Best of All Possible Worlds Leveraging Multimodality to Improve Call Center Productivity: 115
• How am I Doing? A New Frameworkto Effectively Measure the Performanceof Automated Customer Care Contact Centers: 154
• Great Expectations Making use of Callers Experiences from Everyday Life to Designa Satisfying Speechonly Inter: 181
• For Heavens Sake Gimme a Live Person Designing EmotionDetection Customer Care Voice Applications in Automated: 190
• The Truth is Out There Using Advanced Speech Analytics to Learn Why Customers Call Helpline Desks and How Effe: 221
• Dr MultiTask Using Speech to Build Up Electronic Medical Records While Caring for Patients: 247
• Hands Free Adapting the TaskTechnologyFit Model and Smart Data to Validate EndUser Acceptance of the Voice: 274
• Youre as Sick as You Sound Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recov: 305
• Cry Baby Using Spectrographic Analysis to Assess Neonatal Health Status from an Infants Cry: 323
• Epilog: 349

About the author

Amy Neustein, Ph.D., is a sociologist, author, and lecturer. In 1986 she founded a legal research and advocacy center in New York City, Help Us Regain the Children, to study the plight of mothers who lost custody of children. The findings of her study were published in the "Journal of Child Sexual Abuse, and have frequently been cited in the published work and lecture material of other researchers. In 1996, she received a Humanitarian Award from Mothers Against Sexual Abuse. Dr. Neustein has also published in a number of national Journals, magazines, and newspapers, and has made appearances on radio and television.

Bibliographic information

• Title: Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics
• Author: Amy Neustein
• Editor: Amy Neustein
• Edition: illustrated
• Publisher: Springer, 2010
• ISBN: 1441959505, 9781441959508
• Length: 370 pages
• Subjects: Automatic speech recognition; Computers / General; Computers / Natural Language Processing; Computers / Social Aspects / Human-Computer Interaction; Computers / Speech & Audio Processing; Computers / User Interfaces; Technology & Engineering / Electronics / General