Applying Knowledge Management: Techniques for Building Corporate Memories

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Morgan Kaufmann, 2003 - Business & Economics - 252 pages
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The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources.

Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies.

Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers.

* Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques.
* Presents the technical information needed to implement a knowledge management system.
* Offers insights into the development of commercial KM CBR applications
* Includes information on CBR software vendors, CBR consultants and value added resellers
  

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Contents

Knowledge Management and Organizational
3
Understanding CaseBased Reasoning
23
Total Recall
49
Color Matching
87
Internal
139
Intelligent Online
163
WebBased
179
Chapter 1O Lessons Learned
217
Appendix Resources
235
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About the author (2003)

Ian Watson is Senior Lecturer in Intelligent Systems at the University of Salford in the United Kingdom, and one of the world's most active researchers in CBR. He became interested in CBR after realizing its promise for industrial applications and its comparative ease of implementation. He is a member of the Research Centre for the Built and Human Environment (BUHU), where he continues his investigations of intelligent-systems methodologies and object-oriented programming and maintains AI-CBR, the center for CBR information on the World Wide Web.

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