Applying Knowledge Management: Techniques for Building Corporate Memories
The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources.
Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies.
Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers.
* Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques.
* Presents the technical information needed to implement a knowledge management system.
* Offers insights into the development of commercial KM CBR applications
* Includes information on CBR software vendors, CBR consultants and value added resellers
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Knowledge Management and Organizational
Understanding CaseBased Reasoning
Chapter 1O Lessons Learned
8D reports adaptation algorithm Ally McBeal Analog Devices applet application Aquaris attribute automated base Case-Based Reasoning CBR software CBR system CBR tool CBR-cycle ChangingWorlds chapter client collaborative filtering color match colorant types content-based ControlSCAPE created customer's data model database Deloitte & Touche digital TV domain Electric engineers evaluation example existing experience failure analysis FMEA FormTool formula function fuzzy preference HVAC identify implement installations interface internal control Kaidara knowledge management system Lesson learned loan matcher methodology N/A I/K National Semiconductor nearest neighbor needed operational amplifier PCR system plastic Post-stress problem QPAC aluminum foundry query records representation retrieval sales staff selection server shows similarity solution solve specific structure studies Table tacit knowledge techniques testing tion Total Recall trial troubleshooting Western Air workflow