Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government

Front Cover
The Program, 1994 - Customer services - 97 pages
0 Reviews

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

1Report Summary Findings
1
o Options for Policy Makers
23
4The Use of 800 Numbers
33
Copyright

2 other sections not shown

Common terms and phrases

Bibliographic information