E-business in Manufacturing: Putting the Internet to Work in the Industrial Enterprise
Instrumentation, Systems and Automation Society, 2002 - Computers - 208 pages
Now that all the Internet hype is sorting itself out, industry is embarking on a sea of change of monumental proportions. In the next decade, manufacturers will change the way they perform many functions, from interacting with customers to controlling plant-floor processes. What is about to occur is as significant a change as letters of credit were in the Middle Ages, or railroads were in the 19th Century. The first part of the 21st Century will finally see the much-discussed convergence of business, communications, and computing. E-Business in Manufacturing, takes a detailed look at that convergence and what it will mean for the manufacturing organization. E-Business in Manufacturing, is about the creation of an 'extended enterprise'. From the sign out front to the loading door out back, companies are changing the way they buy tools, parts, raw materials, and even services. There are changes happening in the way product designers develop new offerings and in the way pricing managers price products. There are changes in the way marketing departments are interacting with customers and how customers are seeing their vendors.For the first time, the independent initiatives of Sales Force Automation, Manufacturing Automation, and Information Systems are being integrated and transformed. Customer Relationship Management is impacting far more than just sales and marketing. Manufacturing Automation and Supply Chain Integration are combining to produce an organization that functions as a single, real-time value chain, from raw material to customer. E-Business in Manufacturing looks at each part of the enterprise, from sales and marketing to manufacturing and logistics, and shows how enabling real-time interaction can result in a significant increase in revenue while at the same time produce a leaner, more efficient organization.
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Table of Contents
eBusiness Basics Tools of the Trade 23
10 other sections not shown
applications ASPs automation bots browser buyers call center client companies company's components connections corporate cost credit card CRM system customer relationship management customer service customer's database devices disintermediation distributors e-business e-commerce e-mail e-markets electronic employees enables encrypted equipment example exchange extended enterprise extranet Figure files functions global implementation industry integrated interaction interface internal Internet intranet Invensys inventory issues Layer manufacturing marketplace mation McDaniel Controls ment Microsoft MySimon operations organization pany partners percent pricing protocol real-time requirements RosettaNet Secure Sockets Layer selling Semantic Web sensor server standard suppliers supply chain management TCP/IP Testmart tion tomer transactions users vendors virtual virtual private network Web browser Web server Web-based World Wide World Wide Web