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Table of Contents
eBusiness Basics Tools of the Trade 23
10 other sections not shown
applications ASPs automation bots browser buyers call center client companies company's components connections corporate cost credit card CRM system customer relationship management customer service customer's database devices disintermediation distributors e-business e-commerce e-mail e-markets electronic employees enables encrypted equipment example exchange extended enterprise extranet Figure files functions global implementation industry integrated interaction interface internal Internet intranet Invensys inventory issues Layer manufacturing marketplace mation McDaniel Controls ment Microsoft MySimon operations organization pany partners percent pricing protocol real-time requirements RosettaNet Secure Sockets Layer selling Semantic Web sensor server standard suppliers supply chain management TCP/IP Testmart tion tomer transactions users vendors virtual virtual private network Web browser Web server Web-based World Wide World Wide Web