Human Performance Consulting (Google eBook)
New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits.
The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance.
'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals.
James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems.
Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value.
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H A P T E R 1
The Importance of Initiative Design and Testing Systemic Approach
Knowledge Workers as the Means
Organization Design and Management Mechanistic and Organic
LowDiscretion Work Performance Improvement Opportunity
H A P T E R 13
Consulting Process Wisdom for Consultants References
Creating Financial Value
Other editions - View all
achieve alignment approach assessment Assets automation behavior capability challenge changes client companies companyís consumers contribution corporate strategy create value customers determine discretion efficiency efforts employees enterprise Eric Trist executives experience factors financial effects financial value firmís focus focused goal high-performance human performance consultants human resources impact implementation important improve performance improve the performance improving human performance increasing productivity individual industry knowledge and service knowledge workers labor learning machine management systems managementís Mass Customization means of production measure mechanistic methods objectives operations opportunity optimize organic work systems organizational percent performance and productivity performance improvement initiatives potential practitioners principles problems production and logistics products and services professional redesign reengineering responsibility role service workers situation skills staff functions standardization strategic management substantial success sustainable competitive advantage systems thinking tasks Taylorís todayís understanding value-added workforce workplace