Problem Solving in Organizations: A Methodological Handbook for Business StudentsThis concise introduction to the methodology of Business Problem Solving (BPS) is an indispensable guide to the design and execution of practical projects in real organizational settings. The methodology is both result-oriented and theory-based, encouraging students to use the knowledge gained on their disciplinary courses, and showing them how to do so in a fuzzy, ambiguous and politically charged real life business context. The book provides in-depth discussion of the various steps in the process of business problem solving. Rather than presenting the methodology as a recipe to be followed, the authors demonstrate how to adapt the approach to specific situations and to be flexible in scheduling the work at various steps in the process. It will be indispensable to MBA students who are undertaking their own field work. |
Contents
| 7 | |
Section 2 | 17 |
Section 3 | 33 |
Section 4 | 41 |
Section 5 | 63 |
Section 6 | 83 |
Section 7 | 98 |
Section 8 | 113 |
Section 9 | 129 |
Section 10 | 143 |
Section 11 | 155 |
Section 12 | 169 |
Common terms and phrases
ABC Research analysis and design analysis and diagnosis assignment basis BPS project business problem business process business system cause and effect change plan change process Chapter client organization coding conceptual project design confirmation bias construct validity decision-making deliverables design process design-focused designed solution discussed effect diagram evaluation and reflection example executed exploration focus formal grounded theory approach handbook ideas implementation important inter-rater reliability internal validity intervention interviews Ishikawa diagram isolated subgroups journals knowledge management knowledge sharing learning methodology methods organization members orientation perspectives phase possible post-test potential causes present problem analysis problem definition problem mess problem statement project proposal qualitative methods qualitative research quality criteria realization regulative cycle relevant reliability research results role scientific journals selected social constructivism social system design solution concepts solution design specific stakeholders step strategy student technological rule theoretical theory-based tion unit of analysis