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administrative ADVANCED CONCEPTS allows ancillary answer appointment reminders appointment requests appointment scheduling auto attendants automatic call distributor average billing block scheduling break-even callers charge tickets check-in checkout computer terminal copayments Direct Inward Dialing efficient exam room fixed costs fixed expenses Flowcharting follow-up visits front office full-time equivalent function handle improve inbound calls increase medical assistant medical practices Medicare midlevel providers minutes month no-show rate number of patients open access options Outbound referrals overhead rate pager patient flow process patient satisfaction patient visits patient volume payment percent physician income practice management system practice's pre-registration provider's put on hold real-time reception area receptionist reduce referring physicians registration reschedule revenue RVUs same-day appointments schedule appointments second generation access specialty spend staff members step sure surgery telephone calls telephone demand telephone system test results track triage variable costs variable expenses voice mail