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agency leaders agency's human capital agency's mission agency's shared vision agency's strategic alternative dispute resolution approach to self-assessment Award and Presidential Baldrige Award capital planning documents CATHERWOOD LIBRARY continuous learning core values CORNELL UNIVERSITY effectiveness explicit fact-based federal agencies Feedback from employees goals GPRA High-performance organizations human capital data Human Capital Management human capital planning human capital policies human capital self-assessment human capital strategies human capital systems identified information technology investment Key Questions learning and improvement line managers Look managers and supervisors mission accomplishment missions and circumstances Office of Personnel operating budget spent Organizational Alignment organizations with similar pay level Performance Culture performance incentives performance management system performance organizations Personnel Management policies and practices Presidential Quality Award program planning Quality Award Program Quality Award Values recruiting and hiring results-oriented retirement rates similar missions steer the workforce strategic and program strategic or human strategic planning succession planning