Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential Lessons for Surviving Disaster (Google eBook)

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AMACOM Div American Mgmt Assn, 2005 - Business - 256 pages
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An authority in crisis management outlines seven distinct competencies an organization needs to handle crises effectively in order to come through the event with strength and confidence.
  

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Contents

The Crisis Society The Rise of the Abnormal
1
Challenge 1Right Heart Emotional IQ Deny Denial Grieve Before a Crisis Occurs
27
Challenge 2Right Thinking Creative IQ Be a Responsible Troublemaker
51
Challenge 4Right Integration Integrative IQ Embrace Fuzziness
73
Challenge 5Right Technical Skills Technical IQ Think Like a Sociopath Act Like a Saint
95
Challenge 6Right Transfer Aesthetic IQ Down with the Old Design and Implement New Organizations
113
Challenge 7Right Soul Spiritual IQ Spirituality Is The Ultimate Competitive Advantage
127
When a Whole Society Is in Crisis All of the Challenges Apply
157
Epilogue A Tale of Two Companies
179
Major Crises at a Glance
185
A Brief Primer on Crisis Management
205
A Theory of Complex ProblemFormulation and ProblemSolving Inquiry Systems
217
Index
229
About the Author
237
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About the author (2005)

Ian I. Mitroff is often called the father of modern crisis management. He is a professor in both the Marshall School of Business and the Annenberg School for Communications at the University of Southern California, and is the author of several landmark books, including Managing Crises Before They Happen, The Essential Guide to Managing Corporate Crises, and A Spiritual Audt of Corporate America. He lives in Manhattan Beach, California.

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