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0.8 probability Action Item architecture asset management availability bandwidth business process call center CD GartnerGroup Conference Cisco clients collaborative competitive complexity components Conference Presentation Copyright consolidation contact center Copyright O 1998 cost critical data warehouse database deliver deploy deployment desktop enable enterprise applications environment ERP Vendors evolve focus functionality GartnerGroup Conference Presentation GartnerGroup Key Issue hardware impact implement increase industry infrastructure integration interactive interfaces Internet intranet investment Lake Buena Vista Latin America legacy extension licensing malicious-code message brokers Microsoft middleware midmarket mobile network computing network services NT Server OLTP operations organizations outsourcing packaged partners percent performance platform Presentation Copyright 01998 projects push Push Technology requirements revenue risk routers scalability Scenario service-oriented architectures solutions Source standards Strategic Planning Assumption supply chain switching trends Unix upgrade users Windows NT year-end