Public Service Performance: Perspectives on Measurement and Management (Google eBook)

Front Cover
George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr., Richard M. Walker
Cambridge University Press, Nov 23, 2006 - Business & Economics
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The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.
  

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Contents

1 Introduction
1
2 Subjective and objective measures
14
Table 21 Objective performance measures 20022003
20
Highways
21
3
35
4
55
5
75
Indicator 2
88
10 Network evolution and performance
171
Service focus
175
a
179
11
189
Changes in target levels
209
Performance standards and Levels
211
12
212
13 International comparisons of output
233

6
92
7
113
8 Bureaucratic red tape and
130
9
152
14 Public management and government
254
15 What drives global egovernment?
275
Table 153 Correlation analysis significant at the 5 level
287
16
295

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