Up Your Service!: Strategies and Action Steps to Delight Your Customers Now!

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Ron Kaufman, 2000 - Consumer satisfaction - 297 pages
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Review: UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

User Review  - Margaret - Goodreads

This was probably the highest rated customer service book I could find, and it contained so many pages that felt so very empty. Some good advice is here, though mixed in with pages and pages of trite aphorisms. Read full review

Contents

Chapter 2
17
Chapter 4
43
Chapter 5
71
Copyright

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