Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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AMACOM Div American Mgmt Assn, 2010 - Business & Economics - 234 pages
27 Reviews

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades.

Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to:

• Make a powerful and positive first impression

• Listen effectively

• Make even a total stranger—a potential client, perhaps—feel “felt”

• Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset

• Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more

Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

  

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Review: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

User Review  - Annette - Goodreads

Excellent book, I got the audio version and keep playing it at my office. I've listened to it at least 4 times so far and every time find a new lesson. Helpful and with many insights for personal and ... Read full review

Review: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

User Review  - Jeff - Goodreads

In September 2012 Jeff wrote, "Mark Goulston offers some fantastic tips for enhancing communication with people who might otherwise be unreceptive. His suggestions regarding mirroring others, working ... Read full review

Contents

THE SECRET TO REACHING ANYONE
1
THE NINE CORE RULES FOR GETTING THROUGH TO ANYONE
25
12 QUICK AND EASY WAYS TO ACHIEVE BUYIN AND GET THROUGH
109
PUTTING IT ALL TOGETHER FAST FIXES FOR SEVEN CHALLENGING SITUATIONS
187
AFTERWORD
221
INDEX
223
ABOUT THE AUTHOR
231
KEYNOTESWORKSHOPS
233
Copyright

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About the author (2010)

MARK GOULSTON (Los Angeles, CA) is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and “Solve Anything with Dr. Mark” for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.

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