Computer-mediated Work: Individual and Organizational Impact in One Corporate Headquarters
This report describes how computer-based information technology was introduced into one white-collar work setting, and explores the consequences to employees and the organization. Several years ago, the company studied here made a substantial commitment to implementing advanced information tools. Its success in this innovation effort can be explained in terms of three components: characteristics of the organization, its information technology, and its implementation program. The organization is characterized by a receptivity to the implementation of advanced information technology; its information system is mission-focused, user-driven, and designed for change; and it carefully plans its implementation strategy and commits substantial resources to it. This company's experience suggests that the implementation of innovative information technologies can yield both economic performance payoffs and human resources benefits.
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THE IMPLEMENTATION PROCESS
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advanced information technology advanced information tools analysis Assessment Bikson changes communications Company XYZ computer system computer technology computer-based procedures computer-mediated conceptual Controller's Office corporate costs decisionmaking decisions discussion Distribution Control System downtime effects electronic mail employees example experience experimentation expertise EXPRESS feedback sessions firm focal group formula four departments four focal departments fourth-generation languages functions goals Gutek hardware histogram impacts on individuals implementation of computer-based implementation process implementing advanced information important increased information systems initial interactive interview protocols issues job descriptions Job ladders learning Linking actors Mankin Market Research ment mentation modify operating operating systems organization organizational innovation participants performance personal comput personnel departments philosophy Planning Department Prime computer Probe problems Product Development puter questions Rand responsibility result role sharing skills success supervisor system development tasks technical resource technophile tion variance white-collar workstations XYZ's