Electronic Government: Concepts, Methodologies, Tools and Applications, Volume 2
Paralleling the rapid development of widely distributed information and computing technologies has been an accelerated demand by citizens for electronic access to government services and, conversely, a drive by government administrators to harness the cost, quality, and efficiency benefits that electronic service delivery offers. And alongside these phenomena have emerged a new set of opportunities and challenges in such areas as security, privacy, ethics, and more, to which governments and citizens have only begun to come to terms.
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37 EGovernment at Supranational Level in the European Union
Fundamental Concepts and Theories
20 Introducing Mobile Government
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Africa agencies analysis applications areas Australia benefits biometric business model business processes call centre challenges Chapter citizens communication cost countries customers decision deliberative democracy democracy democratic digital divide digital economy Digital Government e-business e-commerce e-democracy e-gov projects e-government e-government readiness e-readiness economic effective Electronic Commerce electronic government environment factors fitness landscape framework governmental groups impact implementation Information Systems information technology infrastructure initiatives innovation Institute integration interaction International Internet auctions involved issues Journal ment mobile negotiation organisations organizations participation parties personal data political potential problems Public Administration public sector Retrieved Review role scale-free networks scenarios Science service delivery social society South Africa stakeholders strategy theory tion transaction University University of Muenster users Web services wineries