Juran's Quality Control HandbookPerhaps the finest book on quality ever written-now updated to give managers the know-how they need to manage for quality through the next decade. Since publication of the third edition of Juran's classic in 1974, the entire field of quality control has undergone a series of unprecedented changes-due largely to (1) intensified competition, which has resulted in huge loses in market shares and massive exports of jobs and (2) expanded government regulation, with accompanying growth in the number of lawsuits and the size of the awards. This updated and revised new edition offers, in ready-reference form, the know-how managers need in industry today-and in the years ahead-to keep their quality competitive at minimum cost. |
Contents
5 | 3-23 |
EVOLUTION OF THE QUALITY | 4-2 |
QUALITY COSTS 4 1 | 4-4 |
Copyright | |
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Common terms and phrases
activities analysis application approach cause-and-effect diagram components concept conformance consumer control charts cost of poor decision defects departments design of experiments design review discussed distribution effect engineering equipment errors evaluation example failure feedback function goals identify industrial inspec inspection inspector involved Juran laboratory maintenance major manufacturing ment methods MTBF nonconforming normal distribution operations organization parameters Pareto analysis Pareto principle percent performance personnel poor quality procedures process capability process control product development purchase Quality Assurance quality audits quality circles Quality Control quality costs quality improvement Quality Manager quality planning quality policies Quality Progress reliability reliability engineering reports requirements responsibility sample Section specific standard deviation standards statistical Statistical Process Control supervisors supplier Table techniques tion tolerances units of measure upper managers usually variables warranty workers