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30 minutes 40 minutes Slide 5th issue access issues Action Planning appendix brainstorm Break—1 0 minutes Chatty Chat choosing solutions column detailing contains suggested Critical Crossers customer needs Debrief Department offerings Department's Strategic Develop strategies evaluate the proposals example Explain facilitate the sessions facilitation role Facilitation Role-Play find it helpful flipchart focused Follow-Along Guide fyide goals Group Facilitation Practice Guide and Workbook help participants understand implement lead the discussion Lecture Let the participants Manager s Guide Manager's Guide manager's role Managers will need need to emphasize need to prompt Objective 4A opportunity matrix participants know priority customer segment resource Role-playing cards role-playing exercise Scenario sentence set of slides setting the tone slide shows Small Group Facilitation solu Step Five Step Four step three suggested wording symptoms Themes This slide tion tomer Tone and Expectations Training Module training session U.S. Department understand the differ worksheet Wrap-up