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abbreviation action adjective adverb argument audience avoid begin business communication business documents business letter business writing charts clause clients comma complimentary close copy databases Dear desktop publishing dot matrix printer employees evaluation example express formal report grammar graph graphics Guidelines ideas independent clauses Index interview Jones kinesic language listeners logical manager margin means meeting memo ment method of development modifiers noun oral communication paragraph percent person personal computers phrase plural preposition present problem pronouns proposal punctuation questions quotation reader recommended refers require Roman numeral Sample sentence sentence grammar signature block singular space speaker speaking specific speech statement style subjective complements telecommuting telephone tion topic usage usually verb visual aids Williams Electronic words written and oral written communication