Organizational and Social Perspectives on Information Technology

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Richard Baskerville, Jan Stage, Janice I. DeGross
Springer Science & Business Media, Apr 30, 2000 - Business & Economics - 525 pages
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This book is intended to mark the turn of the first century of the information age. The purpose of the book is to denote the transition from past to current to future investigations of the relationships and interactions among four major components: information systems (IS), information technology (IT), organizations, and society. These investigations share a primary focus on the interrelationships, not on the components themselves. The contributions to the book deal with the history of IS theory and technology, with the directions faced by those sharing the concerns of the field in its future research, and with attempts to draw these two views together. Five discourses collectively answer the key question: `What is the status of IS, as related to organizations and society, now that we stand at the juncture of the new century?' These discourses deal with the fundamental concepts, the classical and novel challenges, the conceptualization processes, automation, and new technology. What is our story as we turn the first century of the information age? We believe that IT is even more critical in social interaction in organizations, that human language barriers form fundamental roadblocks to IT implementation, that newer forms of IS integrate horizontally rather than vertically, and that the mix of skills and knowledge is changing. We also find that we lack integrated approaches to risk management, that new social costs are being unleashed on people by the wiring of society, and we are rushing headlong into globalized systems with our eyes closed. We reveal how the old end-user tension between central control and innovation has reappeared in the intranet world, how IT has been converted into a cultural commodity, and explore how the video screen has become the central means for discovering our relevance to our universe. We explore the surprising ways that machines have acquired human status, not through robotics, but rather through social construction. We discover new norms for defining the relationships and exchanges between human beings and computers. For example, gender defines IS success and web design defines social relationships. Consequently, we show how systems must now be developed interpretively, rather than through rational–technical IS design principles used in the last century.
  

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Contents

Discourses on the Interaction of Information Systems Organizations and Society Reformation and Transformation
1
Reforming the Fundamentals
13
The Moving Finger The Use of Social Theory in WG 82 Conference Papers 19751999
15
Sociotechnical Design An Unfulfilled Promise or a Future Opportunity
33
The Limits of Language in Doing Systems Work
47
Transforming the Fundamentals
59
Informations Systems Conceptual Foundation Looking Backward and Forward
61
Horizontal Information Systems Emergent Trends and Perspectives
83
Information Technology and the Cultural Reproduction of Social Order A Research Paradigm
277
The Screen and the World A Phenomenological Investigations into Screens and Our Engagement in the World
295
Developing a Virtual Communitybased Information Systems Digital Library A Proposal and Research Program
319
Reforming Automation
337
Representing Human and Nonhuman Stakeholders On Speaking with Authority
339
Implementing Open Network Technologies in Complex work Practices A Case from Telemedicine
355
Machine Agency as Perceived Autonomy An Action Perspective
371
Transforming Automation
389

Expanding the Horizons of Information System Development
103
Reforming the Classical Challenges
113
Evaluation in a Sociotechnical Context
115
Collaborative Practice Research
127
Process as Theory in Information Systems Research
149
Transforming Toward New Challenges
165
Toward an Integrated Theory of ITrelated Risk Control
167
Individual Organizational and Societal Perspectives on Information Delivery Systems Bright and Dark Sides to Push and Pull Technologies
179
Globalization and IT Agenda for Research
195
Reformation of Conceptualizations
211
Studying Organizational Computing Infrastructures Multimethod Approaches
213
Information Systems Research at the Crossroads External Versus Internal Views
233
The New Computing Archipelago Intranet Islands of Practice
255
Transformation of Conceptualizations
275
Some Challenges Facing Virtually Colocated Teams
391
MOAS A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems
409
Constructing Interdependence with Collaborative
429
Transforming into New Shapes of Technology
451
The Role of Gender in User Resistence and Information
453
Limitations and Opportunities of System Development Methods in Web Information System Design
473
Lessons from a Dinosaur Mediating IS Research Through an Analysis of the Medical Record
487
Panels on Research Methods and Distributed Organizations
505
Addressing the Shortcomings of Interpretive Field Research Reflecting Social Construction in the Writeup
507
Learning and Teaching Qualitative Research A View from the Reference Disciplines of Anthropology and History
511
Successful Development Implementation and Evaluation of Information Systems Does Healthcare Serve as a Model for Networked Organization
517
Standardization Network Economics and IT
521
Index of Contributors
527
Copyright

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