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Access to Justice Access to Law accident action adjudication American Judicial System analysis anthropological attitudes attribution of responsibility attribution theory based upon fieldwork behaviour bibliography Cappelletti complaint handling conflict resolution consumer complaint consumerism cost court usage Cross-Cultural cultural Data defensive attribution Describes discussed dispute management dispute processing dispute resolution dispute settlement economic Empirical survey equity theory essays factors grievances harmdoer Harry F influences inquisitorial systems inter alia ISBN Journal of Legal Judicial System 1980b Koch laboratory experiment Laura and Todd Law and Society Law Review lawyers learned helplessness legal needs legal services legal system London mediation medical malpractice motivations Nader outcomes perception personal injury plaintiffs political prior research problems procedural justice procedures processes of dispute psychological reactance reasons redress reference relation relationship Report of laboratory resolve disputes role Shavell small claims court Social Psychology Society Review Sociology Theoretical tort United victims VIDMAR village WALSTER York Zapotec