Matching supply with demand: an introduction to operations management
MATCHING SUPPLY WITH DEMAND by Cachon and Terwiesch is the most authoritative, cutting-edge book for operations management MBAs. The book demands rigorous analysis on the part of students without requiring consistent use of sophisticated mathematical modeling to perform it. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution.
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Introduction 1 14 RiskPooling Strategies to Reduce
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activity analysis arrival process assembly Assume average batch batch size beneﬁt bottleneck buffer call center Chapter Circored coefﬁcient of variation compute consider control charts customers defects deﬁne demand forecast distribution function economic order quantity evaluate example expected demand expected lost sales expected proﬁt exponential distribution Figure ﬁll rate ﬁnancial ﬁnd ﬁnished ﬁrm ﬁrst ﬁve ﬁxed ﬂow rate ﬂow unit Hammer holding cost hour implied utilization in-stock probability increase interarrival interventional radiology inventory costs kanban kick scooters labor content line balancing Little’s Law machine make-to-order minutes minutes/unit mismatch cost newsvendor newsvendor model normal distribution O’Neill O’Neill’s operations order quantity patients percent Poisson distribution pooling problem process capacity process ﬂow diagram process step production queue reduce reﬂects resource retailer revenue ROIC scooter season second order sell speciﬁc standard deviation steer support supply tasks Toyota Toyota Production System variability waiting wetsuits workers Xootr