Quality management: implementing the best ideas of the masters

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Business One Irwin, 1992 - Business & Economics - 408 pages
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This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability.

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Contents

WHY QUALITY MANAGEMENT?
15
IMPLEMENTATION
47
PHILIP CROSBY
61
Copyright

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