Problem Solving For Results

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CRC Press, Apr 1, 1996 - Business & Economics - 208 pages
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Turbulence is not new to the business world. In fact, the turbulence is increasing and managers are seeing teams spinning their wheels. But now there is a book that addresses these realities-Problem Solving for Results.
Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions.
Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement.
Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Problem Solving for Results can facilitate this by demystifying and simplifying the process. This book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money.
  

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Contents

Creating the Right Culture
1
Shaping the Right Attitude Perspective and Vehicle
13
Picking the Right Techniques and Tools
29
Overview of the Quality Journey ProblemSolving
89
Establish the Process Performance Measures
96
Standardize the Process
103
Bibliography
181
Copyright

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About the author (1996)

WILLIAM ROTH, JR., is an Associate Professor at Moravian College and a senior partner of Roth & Associates, a consulting firm that works with corporate quality improvement efforts.

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